Terms and Conditions


T&C

Scope of Services

Vanessa Del Castillo, operating as The Light Arts Design, offers brand strategy, logo design, visual identity design, web design, art direction, and related creative consulting services for businesses and personal brands.

All services are delivered according to the scope, deliverables, timeline, and fees outlined in the relevant proposal, quote, invoice, or client agreement. Any additional work requested outside the agreed scope will be billed at an hourly rate, or quoted separately, and will not begin until approved by the client.

Client Responsibility

Clients are responsible for providing clear, accurate, and timely information, feedback, content, imagery, and any other materials required for the project. Delays in providing these may impact the project timeline.

Clients are also responsible for reviewing all work carefully before approval, including text, spelling, dates, contact details, pricing, links, and any other content. The Light Arts Design is not responsible for errors that are approved by the client and later discovered after sign-off or launch.

Revisions and Additional Work

Each service includes the number of revisions specified in the relevant proposal or agreement. Revisions beyond the included amount, or requests that fall outside the agreed project scope, will be charged at an hourly rate.

Additional work may include, but is not limited to:

  • extra design concepts

  • new pages or sections

  • copywriting or copy changes beyond the agreed scope

  • additional rounds of revisions

  • new collateral or assets not included in the original package

  • technical troubleshooting or support beyond the agreed deliverables

Payment Terms

A deposit may be required to secure your booking and commence work. Final files, website launch, or transfer of deliverables will only be provided once full payment has been received, unless otherwise agreed in writing.

All payments are non-refundable once work has commenced, due to the time, strategy, and creative development already invested in the project.

Timelines

Project timelines are estimates and may vary depending on the client’s responsiveness, project complexity, and any changes to the original scope. The Light Arts Design is not responsible for delays caused by the client, third-party providers, or unforeseen circumstances.

If a project is paused or inactive for an extended period due to lack of communication or missing content from the client, The Light Arts Design reserves the right to reschedule the project or apply a restart fee.

Third-Party Services

Projects may involve third-party platforms or services such as website hosting providers, domain registrars, email marketing platforms, booking systems, payment processors, plugins, fonts, or stock imagery providers. The Light Arts Design is not responsible for the performance, outages, price changes, terms, or policies of any third-party service.

Any third-party fees are the responsibility of the client unless otherwise agreed.

Intellectual Property

All concepts, drafts, and creative work remain the intellectual property of The Light Arts Design until full payment has been received.

Upon full payment, the client receives the agreed final deliverables for approved business use. The Light Arts Design retains the right to display completed work in its portfolio, website, and promotional materials unless otherwise agreed in writing.

The client is responsible for ensuring they have the appropriate rights to use any content, imagery, fonts, logos, or other materials they provide for the project.

Website Services Disclaimer

While The Light Arts Design aims to create functional and professional websites, no guarantee is made regarding specific business results, sales, search engine rankings, client enquiries, or technical performance outside the delivered design scope.

Once a website is launched or handed over, ongoing updates, maintenance, software changes, platform issues, or third-party integrations may affect performance over time unless ongoing support has been agreed separately.

Limitation of Liability

To the fullest extent permitted by law, Vanessa Del Castillo and The Light Arts Design shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of, or inability to use, any services, deliverables, or website elements provided.

The client agrees that they use all deliverables and recommendations at their own discretion and responsibility.

Acceptance

By engaging The Light Arts Design, paying an invoice, or signing a proposal or agreement, the client acknowledges that they have read, understood, and accepted these Terms & Conditions.

Jurisdiction

The Light Arts Design operates internationally. These Terms & Conditions are governed by the laws of the jurisdiction in which The Light Arts Design is principally based at the time services are delivered.

Privacy Policy

Confidentiality

All personal and business information shared with Vanessa Del Castillo and The Light Arts Design is treated with care and confidentiality. This includes information shared during consultations, strategy sessions, project communication, and service delivery.

Information Collected

We may collect personal and business information you voluntarily provide, such as:

  • your name

  • email address

  • phone number

  • business details

  • project information

  • branding, website, or strategic materials relevant to your inquiry or project

Use of Information

Your information is used solely to:

  • provide and manage services

  • communicate with you about your project, inquiry, or updates

  • issue invoices or agreements

  • maintain internal records

Data Protection

Reasonable measures are taken to protect your personal information. Your data is never sold or rented to third parties. Information will only be shared where necessary to deliver services, or where required by law.

Third-Party Platforms

Your information may be processed or stored through trusted third-party systems used to run the business, such as email platforms, payment processors, scheduling systems, cloud storage, website platforms, or form services. By using this website or engaging services, you acknowledge that such third-party providers may be involved in the administration of your project or inquiry.

Compliance

The Light Arts Design endeavours to comply with applicable privacy laws, including the Australian Privacy Principles (APPs), where relevant.

International Clients

By engaging with The Light Arts Design from outside the country in which services are delivered, you acknowledge that your information may be processed and stored in the jurisdiction where The Light Arts Design is principally based at the time.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting The Light Arts Design directly.

Updates

This Privacy Policy may be updated from time to time. Continued use of the website or services constitutes acceptance of any changes.

For questions regarding these Terms & Conditions or Privacy Policy, please contact Vanessa Del Castillo at The Light Arts Design.